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Frequently Asked Questions
Top FAQs
  • How do I install ErrorFix Kit?
  • 1. Download the ErrorFix Kit installer by clicking the DOWNLOAD button on the program page.
    2. Install the program by double-clicking the downloaded.exe file and following the on-screen instructions.
    3. Choose Yes if the User Account Control dialog appears.
    4. The installer will take you through a few options that you may want to configure. If you don't understand a particular screen, we recommend just clicking Next to use the default settings.
    5. At the end of the install, just click Finish and ErrorFix Kit will automatically start and guide you through the rest.

  • How do I uninstall ErrorFix Kit?
  • We hate to see you go, but if you must uninstall, follow these steps to remove ErrorFix Kit from your PC:
    1. Go to the uninstall or change a program page in your computer’s control panel.
    2. Choose ErrorFix Kit, and press the uninstall button.
    3. To complete the uninstallation, press Uninstall in the ErrorFix Kit uninstaller.

  • How do I obtain my license key or confirmation email?
  • Follow these steps to obtain your license key or confirmation email:
    1. Click Register Now button in the left bottom corner of the application windows.
    2. You will be transferred to the ErrorFix Kit website in order to complete your purchase.
    3. Upon filling out a short form with the necessary information, we will email you your ErrorFix Kit license key.
    4. Return to the licensing page in the ErrorFix Kit application.
    5. Press the I have a license key button.

  • How do I renew my license?
  • When purchasing ErrorFix Kit software, you are offered the convenient option of auto-renewing your license annually. Unless you disable auto-renewal, your license will renew automatically prior to expiration. You will be sent an email about 1 week ahead of time notifying you of the upcoming renewal. As long as your email address and payment information haven't changed, you won't have to do anything except wait for an email confirming your license has been renewed. If you have disabled auto-renewal, then you will be sent an email message notifying you of the upcoming expiration, and you will be able to follow a link in that email message to renew your license manually. Please be sure to add plumbytes.com and paypro.com to your list of trusted

  • Did Not Receive "Order Confirmation" Email with Account Info?
  • If you're experiencing problem, here are some possible scenarios as to why you did not receive the "Order Confirmation" email: Either your spam blocker, your ISP or your email client are blocking the "Order Confirmation" email. We recommend you check your spam folder to ensure that the "Order Confirmation" email has not been filtered as spam. You mistyped your email address during the purchase process. If you believe that you mistyped your email address at the time of the purchase, please contact our helpdesk at support@errorkit.com If for any reason you did not receive your "Order Confirmation" email, please contact our helpdesk at support@errorkit.com

Installation
  • What are the system requirements for ErrorFix Kit programs?
  • ErrorFix Kit system requirements: Windows 10 (32 or 64 bit), Win 8 (32 or 64 bit), Win 7 (32 or 64 bit), Vista (with SP2, 32 bit only), XP (with SP3, 32 bit only), 20 MB available disk space, 512 MB RAM

  • How do I install ErrorFix Kit?
  • 1. Download the ErrorFix Kit installer by clicking the DOWNLOAD button on the program page.
    2. Install the program by double-clicking the downloaded .exe file and following the on-screen instructions.
    3. Choose Yes if the User Account Control dialog appears.
    4. The installer will take you through a few options that you may want to configure. If you don't understand a particular screen, we recommend just clicking Next to use the default settings.
    5. At the end of the install, just click Finish and ErrorFix Kit will automatically start and guide you through the rest.

  • How many computers may I install ErrorFix Kit on?
  • ErrorFix Kit can be downloaded and installed to any amount of computers. You can purchase and use a single license key for up to 3 computers within the same household (this only applies to home usage, not business, corporate or enterprise usage).

  • How do I uninstall ErrorFix Kit?
  • We hate to see you go, but if you must uninstall, follow these steps to remove ErrorFix Kit from your PC:
    1. Go to the uninstall or change a program page in your computer’s control panel.
    2. Choose ErrorFix Kit, and press the uninstall button.
    3. To complete the uninstallation, press Uninstall in the ErrorFix Kit uninstaller.

Activation
  • How do I obtain my license key or confirmation email?
  • Follow these steps to obtain your license key or confirmation email:
    1. Click Register Now button in the left bottom corner of the application windows.
    2. You will be transferred to the ErrorFix Kit website in order to complete your purchase.
    3. Upon filling out a short form with the necessary information, we will email you your ErrorFix Kit license key.
    4. Return to the licensing page in the ErrorFix Kit application.
    5. Press the I have a license key button.

  • Did Not Receive "Order Confirmation" Email with Account Info?
  • If you're experiencing problem, here are some possible scenarios as to why you did not receive the "Order Confirmation" email: Either your spam blocker, your ISP or your email client are blocking the "Order Confirmation" email. We recommend you check your spam folder to ensure that the "Order Confirmation" email has not been filtered as spam. You mistyped your email address during the purchase process. If you believe that you mistyped your email address at the time of the purchase, please contact our helpdesk at support@errorkit.com If for any reason you did not receive your "Order Confirmation" email, please contact our helpdesk at support@errorkit.com

  • My email address has changed since I purchased the program. How do I update my email info with ErrorFix Kit?
  • The easiest way to update your email with us is to send a note to our technical support specifying both your old and your new email addresses. Please keep record of the original email address you used when purchasing ErrorFix Kit software, as it may help if you ever need to locate your original order information.

  • My license key doesn't work. I still get messages that I need to purchase the program. What could be the problem?
  • Please, check that you have downloaded and are trying to register the program, for which this license code was purchased. You can see the program name in the top left corner of the main program window. If the key was issued for the program you have, then please try to register it following the instructions below:
    1. Open the program and press the 'Register' button in the bottom right corner of the program window.
    2. Highlight the license code in your confirmation email and press Ctrl+C to copy it (nothing visible will happen, the highlighted info is copied to a virtual clipboard).
    3. Click inside the registration field and press Ctrl+V to paste the code.

  • When will I receive my purchased software
  • Once your payment is received, your license code is emailed to you immediately. Since online payments by credit card or PayPal are usually instant, license information is usually emailed within minutes of your purchase. To ensure that the confirmation email does not get caught in your spam filters, you may want to add plumbytes.com and domains to your list of trusted senders. If you don't see the confirmation email in your inbox, please check your spam/junk mail folder before contacting ErrorFix Kit technical support.

Usage
  • How to Clean Up nd Fix Registry Errors
  • With ErrorFix Kit also maintain system speed optimization.
    1. Click the program shortcuts on your desktop to run the program
    2. Click the button that says Start Scan Now!
    3. Click the button that says Fix Issues Now! after the scan
    4. Restart your computer to apply the changes

Orders
  • How do I renew my license?
  • When purchasing ErrorFix Kit software, you are offered the convenient option of auto-renewing your license annually. Unless you disable auto-renewal, your license will renew automatically prior to expiration. You will be sent an email about 1 week ahead of time notifying you of the upcoming renewal. As long as your email address and payment information haven't changed, you won't have to do anything except wait for an email confirming your license has been renewed. If you have disabled auto-renewal, then you will be sent an email message notifying you of the upcoming expiration, and you will be able to follow a link in that email message to renew your license manually.

  • What if after purchasing ErrorFix Kit software I decide it is not for me. Will I get my money back?
  • We offer an unconditional 30-day money back guarantee. You have a full 30 days to try the software risk free. If you find that it isn’t what you need, just email our customer support within 30 days of purchase and receive a full refund in the same form you used for payment, no questions asked.

  • How long is my ErrorFix Kit license valid for?
  • Your ErrorFix Kit license is valid until the end of your subscription. Moreover, in order to not deal with subscription renewal, you can continue to enjoy it by choosing automatic renewal.

  • How do I retrieve License Key.
  • Please note you will only be able to retrieve your license information if you purchased directly from our website or through an authorized reseller / affiliate. If you purchased a physical copy or from anywhere else, we will not have any record of your sale and cannot retrieve your license if lost. Please contact our helpdesk on support@errorkit.com, be sure to provide as much of the following information as you can to the customer service representative in order to retrieve your order information:
    1. Plumbytes Reference Number.
    2. Email address used.
    3. Date of purchase.
    4. Name used for purchase.
    5. Address used (if applicable).
    6. Form of payment used.